Returns and Refunds

Effective Date: 10-03-2025

Thank you for shopping with The RigOut Store. We hope you are happy with your purchase. However, if you are not completely satisfied, we are here to help. Please read our returns and refund policy carefully to understand your options.

1. Returns

We accept returns for most items within 15 days of the purchase date. To be eligible for a return, the item must meet the following conditions:

  • Unworn and unused: The item must be in its original condition, unwashed, and unworn, with all tags still attached.
  • Original packaging: The item should be returned in its original packaging, if applicable.
  • Non-sale items: Items purchased at full price are eligible for returns. Sale or clearance items are final and cannot be returned or exchanged (unless otherwise stated).

If your item meets these requirements, please follow the instructions below to initiate your return:

2. How to Return an Item

To start a return, please follow these steps:

  1. Contact us: Send an email to [Insert Contact Email] with your order number and the reason for your return. Our customer service team will provide you with instructions and a return shipping address.

  2. Prepare your package: Pack the item securely in its original packaging (if possible) and include a copy of the receipt or proof of purchase.

  3. Ship the item: Please send the returned item to the address provided by our customer service team. You are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., defective or incorrect items).

3. Refunds

Once we receive and inspect your return, we will notify you via email of the status of your refund. If your return is approved, we will process the refund to your original payment method within 5 to 7 business days.

  • Refunds for original payment: We will refund the full purchase price of the returned item(s) minus any original shipping charges.
  • Original shipping charges: Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent).

Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.

4. Exchanges

If you would like to exchange an item for a different size or color, we recommend returning the original item for a refund and placing a new order for the desired item. If you need assistance with an exchange, please contact our customer service team at [Insert Contact Email].

5. Non-Returnable Items

Certain items are non-returnable. These include:

  • Gift cards
  • Items marked as “Final Sale”
  • Personalized or custom-made items
  • Underwear or swimwear (for hygiene reasons)

6. Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us immediately at [Insert Contact Email] with your order number and photos of the damaged or defective item. We will provide a prepaid return label and offer a full refund or replacement, depending on your preference.

7. Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account or credit card statement. If you’ve done this and still haven’t received your refund, please contact us at [Insert Contact Email]. We will be happy to assist you.

8. International Returns

For international orders, customers are responsible for return shipping fees, as well as any customs duties or taxes that may apply. We recommend using a traceable shipping method for international returns to ensure we receive the item.

9. Contact Us

If you have any questions or concerns about your return or refund, please don’t hesitate to reach out to our customer service team at:

RigOut Store
[Your Contact Email]
[Your Contact Phone Number]
[Your Business Address]

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